What Information do we collect?
Information collected directly by selfbiz
When you use our Services, communicate with us, or register for an account with selfbiz, we may request and collect certain information, including, but not limited to, (i) contact information, such as your first and last name, phone number, email address, physical address, city and state, postal code; (ii) demographic information, such as your age, gender, interests, education, profession, occupation, income level, marital status; (iii) transaction information, such as your credit/debit card number and security code; and (iv) other information, such as applicable business information. We may also ask you for information about your system or how you use selfbiz products and services, and we will collect information through your use of the Services, including your actions taken on the Service and your communications with others through the Services.
selfbiz gathers information about all users collectively, such as what areas users visit most frequently and what services users access most often. selfbiz automatically logs IP addresses, session sources, and other data which tracks users’ access to the Services. Although we do our best to honor the privacy preferences of our visitors, we are not able to respond to Do Not Track signals from your browser at this time.
When you access our Services by or through a device, including, without limitation, a mobile device, we may receive or collect and store information, including, without limitation, IP address, referring URLs, access times, browser type, device settings, unique identification numbers associated with your device or our mobile application (including, for example, a UDID, Unique ID for Advertisers (“IDFA”), Google Ad ID, or Windows Advertising ID), mobile carrier, device type and identifiers, model and manufacturer, device operating system brand and model, phone number, and, depending on your device settings, your geographical location data, including GPS coordinates (e.g. latitude and/or longitude) or similar information regarding the location of your device.
Information collected from third parties
In the course of providing our Services to you, we may collect information about you or your business from third parties. For instance, information about you may be collected from interactions you have with our merchant customers or other entities that utilize our Services. It is also contemplated that for some Services we are providing to you, we may also collect information pertaining to those Services from third parties, such as credit reporting agencies or financial institutions, or other entities. Prior to the collection of information from a credit reporting agency, where the Services we are providing you can result in such collection, a separate authorization shall be obtained from you.
Cookies, Web Beacons, and Information Saved by Other Technologies
Cookies. Cookies are small (text) files that a site or its service provider transfers to your device, such as a computer’s hard drive through your web browser (if you allow) or that can be stored on a mobile device, that enables the site’s or service provider’s systems to recognize your browser or device and capture and remember certain information. Cookies are useful because they allow a website to recognize a user’s device. If you have registered for a user account on the Site, these cookies may let us know who you are, may be necessary to access your account information, and may provide us and our service providers with information that we will use to personalize the Services in accordance with your preferences. These cookies may also allow us to remember and process the items in your shopping cart, understand and save user’s preferences for future visits, compile aggregate data about Site traffic and Site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
Web Beacons. A web beacon, also commonly referred to as a web bug, internet tag, pixel tag, or clear GIF, is a very small HTML-formatted graphic image or other object that is placed on a web page or in an email, that can be used to track the online actions and activity of users by transmitting information back to a web server. This technology may allow us to understand which pages you visit on the Services and is used to help us optimize and tailor the Services for you and other future visitors to the website. It may also allow third parties to obtain information, such as the IP address of the computer that downloaded the page on which the web beacon appears, the URL of the page on which the web beacon appears, the time the page containing the web beacon was viewed, the type of browser used to view the page, and the information in cookies sent by the third party.
Other Technologies. Local shared objects (LSOs), such as local storage or HTML5 Local Storage. Local storage is similar to browser cookies but can store data more complex than simple text. By itself, local storage cannot do anything to or with the data stored on your device. Like cookies, local storage can only access personal data that you have provided on the Services. Third parties with whom we partner to provide certain features on the Services or to display advertising based upon your web browsing activity may also use Flash cookies or HTML5 to collect and store information. Various browsers may offer their own management tools for removing HTML5.
Pardot and Salesforce
We currently use Pardot for all web forms. Pardot communicates with Salesforce to collect information about visitors to our website. We use this information to generate leads and analyze who is visiting our website.
How does selfbiz use your information?
In addition to the uses made of the information stated above, we may use the information we collect from you in the following ways:
To facilitate your access to and use of the Services.
To provide, manage, and administer the Services.
To improve our Site and Services in order to better serve you.
To follow up with you after correspondence (live chat, email, or phone inquiries).
To maintain internal recordkeeping and reporting.
To analyze sales and marketing data and to analyze customers trends.
To detect and prevent unauthorized use of the Site or Services.
To enforce our legal rights and satisfy our legal obligations, including without limitation any reporting or disclosure obligations under applicable law or regulations or subpoena, court order or other judicial or administrative process, or when we believe in good faith that disclosure is legally required or otherwise necessary to protect our rights and property, or the rights, property or safety of others.
To transfer information and/or assets in the event of a merger, acquisition, sale, or other corporate restructuring.
How does selfbiz Protect your information?
selfbiz implements and maintains reasonable physical, technical, electronic, administrative and managerial procedures (security measures) to protect information transmitted to us online and collected and stored in our servers. Security safeguards may include but are not limited to secured networks, data encryption, firewalls, data use and access limitations/restrictions, confidentiality requirements, and physical access controls to our servers.
Of course, we cannot guarantee that your communications with the Site or Services will never be unlawfully intercepted or that your personal data will never be unlawfully accessed by third parties. Any transmission of information is at your own risk. Therefore, we urge you to always use caution when transmitting information over the Internet and remind you that you are responsible for ensuring the security of your information, password(s) and account registration information. If you have lost your password or believe it is compromised, we recommend that you immediately change your password. selfbiz is not liable for any harm resulting from the loss of passwords due to user negligence.
Third Party Disclosure
Other Websites, Other Services, Plugins, and Links
Other Companies Offering Promotions
We may share demographic information, location data, advertising identifiers, IP address, and aggregate (not individual) usage statistics for the Services with advertisers and other third parties. At times, we will provide you with the opportunity to opt-in to receive promotions from third-party sponsors. You should review the privacy policies of these third parties before supplying personal data to them.
What are your options?
Users can opt out of being tracked by Google Analytics Demographics and Interest Reporting cookies through Google Ads Settings here (https://www.google.com/settings/u/0/ads), by installing a Google Analytics Opt-Out Browser Add-on here: (https://tools.google.com/dlpage/gaoptout/); or by visiting the Google Analytics opt-out page here (https://tools.google.com/dlpage/gaoptout/). You may also opt-out of additional third-party advertising networks by going to the Network Advertising Initiative’s website at www.networkadvertising.org and following the directions. You can also opt-out of future information collection from the Services by ceasing use of the Services or uninstalling the relevant mobile application(s).
The opt-outs described above may be device- or browser-specific and may not work on all devices. If you choose to opt-out through any of our Ad Partners’ sites, you still may see advertisements, but the advertisements will not be based on your interests.
Access to and Modification of your Information
If you have a registered user (online) account with us, selfbiz offers users the ability to modify certain information collected in your account (e.g., reset your password, update your contact information, delete your account, or opt-out of certain Services). Users may change this information at any time and as often as necessary by choosing the designated functionality that is offered in the Services. To access or modify your information, log in to your account through the Services. For information or data not available for modification through such an account, please contact us at the address listed below.
Cookie and Location Controls
Your browser, such as Internet Explorer, Chrome, Firefox and Safari, may allow you to manage or modify your cookies and local storage. Because each browser is a little different, we encourage you to check your browsers’ “Help” feature to learn how to block cookies or other tracking/recording tools, how to receive notification of new cookies (warning you each time a cookie is being sent), and how to disable existing cookies. Please note, however, that without cookies you may not be able to take full advantage of all the Services and some parts of the Services may not function properly. For more information about how to manage your cookies, please refer to your browser’s or mobile device’s technical information. Please visit the external, third-party website: www.allaboutcookies.org for additional information on how to modify your cookie settings through your browser.
Do Not Track signals
Some browsers incorporate a Do Not Track feature that signals to websites you visit that you do not want to have your online activity tracked. We are not able to honor Do Not Track (DNT) signals from your browser at this time because the Site or Services are not set up to support, interpret or respond to DNT signals. As such, we do not knowingly track your online activity over time across third-party websites when you use our Site or Services. Tracking is not the same as using or collecting information in connection with a single website. For these purposes, tracking refers to collecting personally identifiable information from consumers who use or visit a website or online service as they move across different websites over time.
Third Party Behavioral Tracking
California's "Shine The Light" Law
If you are a California resident, California’s “Shine The Light” law permits you to annually request and obtain information regarding disclosure made by selfbiz of your personal information in the preceding calendar year. To make such a request, please send an email to firstname.lastname@example.org.
Privacy Rights for California Minors in the Digital World
If you are a California resident under age 18 and are a registered user of the Site or any of the Services, then you may request that we remove any Submissions that you publicly posted on or in the Site or Services. To request removal of a Submission, please send a detailed description of the specific Submission to email@example.com. We reserve the right to request that you provide information that will enable us to confirm that the Submission that you want removed was created and posted by you. We will make a good faith effort to delete or remove your Submission, but your Submission may remain on backup media, cached or otherwise retained by us for administrative or legal purposes or your Submission may remain publicly available if you or someone else has forwarded or reposted your Submission on another website or service prior to its deletion. We may be required by law to not remove or allow removal of your Submission.
COPPA (Children Online Privacy Protection Act).
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. We do not knowingly collect information from, allow registration by, send unsolicited promotions to, or specifically market to children under the age of 13 years old. The subject matter of the Site and Services is not directed to child-oriented activities and does not employ content that may be reasonably considered as appealing to children. If you become aware that we have collected personal data from a child without parental consent, please notify us promptly at firstname.lastname@example.org. If we become aware that a child under age 13 has provided us with personal data without parental consent, we will take steps to remove such personal data.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to (a) Send information, respond to inquiries, and/or other requests or questions; and (b) Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
We agree to the following: (a) Not to use deceptive, false or misleading header information, subject lines, or email addresses; (b) Identify the message as an advertisement in some reasonable way; (c) Include the physical address of our business or Site headquarters; (d) Monitor third-party email marketing services for compliance, if one is used; (e) Honor opt-out/unsubscribe requests in a commercially reasonable timeframe; and (f) Allow users to unsubscribe by following directions or using the link provided at the bottom of each email.